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Customer support department employee

folder Customer support location_on Hybrid work (Wolińska Street 4, 03-699 Warsaw) home Remote/Hybrid schedule Full-time trending_up Junior payments 4 500 – 6 500 PLN

About us

We are a modern accounting office operating in the Polish market for over 12 years. We serve sole proprietorships and companies, focusing on process automation, clear communication, and high quality of customer service.

Scope of duties

  • ongoing customer service via e-mail and the Telegram messenger
  • responding to customer inquiries regarding documents, deadlines, and basic accounting and tax issues
  • receiving, verifying, and organizing accounting documents
  • collaborating with accountants and the support team
  • ensuring high quality communication and timely responses

Requirements

  • very good work organization and communicative skills
  • ability to work with clients and solve simple problems
  • proficiency in Polish in both spoken and written form (required)
  • knowledge of Ukrainian or Russian is an advantage
  • basic knowledge of accounting documents will be a plus
  • willingness to work remotely and in a process-oriented manner

We offer

  • remote work in a stable company
  • clear procedures and team support
  • introduction to accounting processes and customer service
  • opportunity for development towards a customer service or accounting specialist
  • long-term cooperation